Play Your part: Tram Customers Urged to Continue Following Covid Guidance

With all parts of Nottingham and Nottinghamshire set to come under Tier Three Covid-19 restrictions at 00:01 on Friday 30 October, the city’s tram network is urging customers to continue supporting efforts to help prevent the risk of spreading the virus and reminding all customers to follow the latest rules and guidance on safe travel.

Customer Services Manager, Constantina Samara, explained: “Throughout the pandemic, the vast majority of people who use the tram have observed social distancing and the rules on wearing face coverings, and we’d like to thank them for their continued support.

“The move to Tier Three shows that continued compliance is more important than ever, and we urge people to plan their journeys in advance.

“One of the most helpful things customers can do is to wait for the next tram rather than boarding one that already looks busy. The next tram should only be a few minutes behind and is likely to be much quieter. Alternatively, they may wish to consider another way of completing their journey.

When using the tram, customers should also:
• Maintain social distancing while on board and at the tram stop
• Buy their ticket in advance using the NETGO! app
• Stand clear of the doors and wait for people to get off before boarding
• Wear a face covering at all times, unless they are genuinely exempt from the government rules
• Move down the tram to create more space, particularly around doors
“Our teams are doing everything they can to ensure that trams are clean and safe, and we would ask all customers to play their part too, by following these simple steps,” Constantina said.

“With all parts of Nottingham and Nottinghamshire now classed as a Very High Alert area, it is more important than ever that we all work together to help control the spread of the virus,” she added.

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