Journey Makers Volunteer Programme

Volunteering Matters uses the unique power of volunteering to bring people together and build stronger more resilient communities across the UK. People-led and impact driven, we’re a national charity that is deeply embedded in local areas across the UK.

On behalf of The Department of Transport, Volunteering Matters are coordinating a nationwide volunteering programme called Journey Makers, to assist travellers at transport hubs as lockdown restrictions begin to ease.

  • Do you want to be part of the support network that gets the country moving again?
  • Has your furlough been extended?
  • Have you exhausted all baking recipes, house decorating and home workouts?
  • Do you want to have a reason to get out because you’ve been in lockdown for months?
  • Do you want to be the friendly face for people commuting after being in lockdown?

The Volunteer Role:

The main role of a Journey Maker will be to provide support and guidance for the public at participating transport hubs across the UK and providing a welcome environment for people returning to work. The participating transport hubs could include major interchanges, train stations, trams, bus stations or undergrounds. All volunteers will be provided with training, face coverings and a HiViz jacket.

Volunteers WILL be:

  • Based outside of the station
  • Welcoming passengers to the station
  • Supporting passenger flow in and out of stations
  • Encouraging passengers to use face coverings (in line with government advice)
  • Providing clear and concise verbal instructions to people using the station
  • Reassuring passengers and answering questions
  • Fully supported and safeguarded by the transport hub and a volunteer liaison
  • Provided with face coverings and a high-visibility volunteer vest
  • Reassured by receiving training and an induction before you start

Volunteers WILL NOT be:

  • Fulfilling any aspect of an employee’s role
  • Helping support passengers inside the station, beyond barrier points or on platforms
  • Visible to the train drivers and interfere with train dispatch
  • Expected to know timetable information
  • Asked to compromise their safety

Skills and Attributes:

  • The ability to confidently communicate with commuters
  • The ability to show enthusiasm and have a sense of humour
  • Flexibility and resilience
  • Be fit and healthy

The project is running for six weeks initially, you will be included on a rota with times and locations agreed with you in advance.

This is a great chance for you to get the benefits of volunteering by giving something back to your community and make a difference to others. For further details and to get involved please contact your local volunteer delivery partner.

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