Daniel Smith (Nottinghamshire County Council, Trading Standards Officer, Nottinghamshire) writes: Nottinghamshire Trading Standards have received reports that a solar panel company may be telephone cold calling residents in Nottinghamshire and the surrounding areas.
Upon making the cold call the company is asking to inspect the residents existing solar panels / energy saving systems as they are stating they have concerns their existing systems are unsafe and they are quoting prices into the thousands for those repairs.
Nottinghamshire Trading Standards advise against employing someone who has cold called you at your door or over the phone. We also advise that you do not let them in your home and to arrange any inspections at a time that is convenient to you and to exercise caution if you do.
We always advise that you get at least 3 quotes from different companies before you agree to any works being done. We would also advise that you contact the company who installed your current system if you should have any concerns.
Remember to always check ID and to check that ID with the employer or the person who has cold called you or to verify there name with company if they telephoned you. Always try and find a number to call that company yourself such as from online and do not rely on the number the person at your door or over the phone provides you with in case there are acting illegitimately.
If you have been a victim of fraud or cybercrime, report it to Action Fraud via their website Actionfraud.police.uk, or by calling them on 0300 123 2040.
You can also report a trader to Trading Standards or to obtain consumer advice by contacting the Citizens Advice Consumer Service on 0808 223 11 33.