An update from NET

Covid-19 Advice for Tram Customers

Paul Robinson, Managing Director, Nottingham Trams, Operator of NET writes: Firstly, I would like to take this opportunity to say a big thank you to customers for your support and to our employees for their part in enabling us to continue running.

As we continue to feel the impact of the coronavirus pandemic, the number of people travelling has reduced as people follow government advice and avoid non-essential travel.

Since last month, we’ve been running a reduced timetable to enable essential travel for critical workers to get to and from work as they continue to provide vital support to our local communities.

We’re offering free travel to NHS volunteers and returning staff, who have answered the appeal to return to work to support the national effort. We’ve also offered the use of our park and ride car parks for testing sites, should they be needed.

For those who do still need to travel, l would like to reassure you that we’re continuing to take extra precautions to ensure the safety and wellbeing of customers and staff, including stepping up our already thorough daily cleaning regime, on board trams, at stops and in the depot, while paying particular attention to frequently touched surfaces such as buttons and handrails.

In addition, drivers have been instructed to halt at all stops so that customers don’t have to touch the stop request bell buttons. When trams come to a stop, our drivers are opening all doors automatically, so there’s no need for customers to touch the door open button either.

Please be advised trams stop for two minutes at 8pm every Thursday to enable our drivers to join the rest of the country in showing their gratitude and support for our NHS and other key workers.

For those who no longer need or want to travel, we have reviewed our current policies to ensure the best solution for customers. If you already have a season pass and are not using it you do not need to do anything at this stage. When you do use your card again, we’ll check when it was last used and if this hasn’t been for at least four consecutive weeks from March 16, we’ll add a minimum of four weeks onto the expiry date. For more details on this, please visit our website.

It is important that we all play our part to help each other, please follow the Government’s advice and only travel if it is absolutely essential to do so.

Keep well and stay safe,

Paul Robinson
Managing Director, Nottingham Trams, operator of NET

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